WHAT SHOULD I EXPECT DURING AN EYE EXAM?
Your eye doctor will ask questions about your vision and overall health. Visual Acuity is then checked by reading a standard eye chart. A numeric value is assigned for each eye, such as 20/20 vision or excellent vision, or 20/40 for poorer vision. The larger the bottom number of the fraction is, the worse the vision.
She will then put eyedrops in the eyes to help them dilate, or open. Once dilated, she will look into each eye with an ophthalmoscope, a special instrument through which the eyes’ internal structures can be seen. The doctor uses this instrument to examine the following:
· Retina: the inner lining on the back of the eye which contains layers of light sensitive nerve cells.
· Fovea Centralis: small area of the Retina immediately opposite the pupil consisting almost exclusively of Receptor Cells(the immediate instrument of vision).
The surface of the cornea, the outermost portion of the front of the eye, is then examined for defects or scratches. A Glaucoma test may be given which measures the pressure inside the eyeball. Glaucoma is a disease of the eye where increased pressure inside the eyeball causes damage to the optic disk and gradual loss of vision.
You may also be given tests to determine color patterns and depth perception. Ask your healthcare provider which tests are right for you. Be sure to discuss all concerns and questions.
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WHAT TYPE OF CONTACT LENSES ARE RIGHT FOR ME?
Today, contact lenses can be worn by almost everyone – even if you have astigmatism. Your healthcare provider can recommend the right type and brand for your eyes and lifestyle. Here is a list of some of your options:
· Disposable Contact Lenses: Depending on the type, these can be worn and thrown away after a single use or a period of one or two weeks. Since they do not have to be cleaned and maintained, they are ideal for those with busy lifestyles.
· Extended Wear Contact Lenses: Can be worn when you are asleep, either overnight or for up to one month. They make it easy to see the world clearly from the moment you wake up!
· Colored Contact Lenses: Change or enhance your eye color. Available in many different colors and shades and can be worn every day or just on special occasions.
· Bi-focal Contact Lenses: Designed for people with presbyopia (the need for reading glasses). These contacts have specific areas for distance and near viewing.
· Gas Permeable Contact Lenses: designed for very specialized prescriptions. Ask your health care provider is they are right for you.
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WHY DO I NEED A CURRENT PRESCRIPTION TO ORDER CONTACT LENSES ONLINE?
Even if you are just ordering contact lenses for cosmetic purposes and do not need vision correction, you still need a current prescription. Why? Different brands and types of contact lenses are fitted differently. An Eye Doctor will measure the curvature of your eye and prescribe the right power, type and brand of contact lenses for you and your lifestyle. We need that information to ensure you are getting a product that will provide the best safety and comfort.
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DO I NEED BOTH EYEGLASSES AND CONTACT LENSES?
Even if you wear contact lenses every day, it’s a good idea to buy at least one pair of eyeglasses to use as a back-up, when you want to rest your eyes. You may lose your contact lenses or run out of them. Also, you may want a pair of prescription sunglasses or computer eyeglasses. Discuss all of the eyewear options with your healthcare provider.
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HOW CAN I DETERMINE WHICH SHAPE AND STYLE FRAME WILL LOOK BEST ON ME?
There are so many choices of frame styles today; different shapes, different materials, different colors. To find the shape that’s right for you, look at the structure of your face. The right frame will contrast the shape of your face, repeat your best feature and be in scale with the size of your face.
ROUND:Try a rectangle shape to widen and elongate the face.
OVAL:Many shapes look great on this well-proportioned face shape. Just be sure to keep the size in balance with your face and have fun experimenting!
SQUARE:Narrow ovals and frames with slight curves work best to soften sharp angles.
OBLONG:Minimize the length of your face by choosing a slightly larger frame that covers a good deal of the middle of your face.
TRIANGLE:Choose rounded frames or geometric shapes. Rimless frames, and lighter colors to help minimize the width of the top of the face.
After you’ve chosen a shape that’s right for you there are so many more options. Materials such as titanium, stainless steel and plastic, as well as special features such as drilled rimless, flexible hinges and silicone nose pads are just a few of your choices in frame styles. We also carry some of your favorite brands, such as Joneswear, Arizona, Guess, Laura Ashley, Eddie Bauer, and more! An eyecare professional at JCPenney Optical can help you choose the look that’s right for you!
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WHAT ARE MY LENS CHOICES?
The best way to choose a lens and lens treatments is to look at your lifestyle, talk to an eyecare professional and decide what is most important to you. Do you need a lightweight lens? Impact resistant? Is glare a problem? Do you want your lenses to darken in the sun? Do you have trouble seeing while driving at night? What about eyestrain from the computer? At JCPenney Optical, we carry all of the latest, technologically advanced lenses available – and the old standards, too! Your lens choice and Rx may also have an impact on what frame you can wear, so be sure to discuss all of your needs with us at the time you make your selection.
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WHAT IF I AM NOT SATISFIED WITH MY PURCHASE?
At JCPenney Optical, our goal is to meet or exceed our customers expectations, every customer, every day, every time! We will do all that we can to ensure you have a positive experience, but if you do have a concern We’re Here for You!
Online orders: E-mail concerns to . help@eyewearcare.com In-store purchases: Contact the Optical Department Manager.
If after contacting the above you still have concerns, please call our HELP LINE at:
1-866-HELP –111
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WHY CAN’T I PURCHASE EYEGLASSES ON-LINE?
We do not offer eyeglasses or eyeglass frames for purchase on-line for several reasons. The most important reason is fit. Even if you have a prescription for lenses, we need to measure your eyes. Eyeglasses are a custom order. It is best to try on the frames before you buy them to make sure they are the proper height and width for your face and that they are comfortable for you to wear. You will also want to make sure that the shape and color look good on you. After all, your eyeglasses will be a part of your everyday look and we want you to be satisfied that you have made just the right choice!
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HOW OFTEN SHOULD I GET AN EYE EXAM?
The eyecare professionals at JCPenney Optical recommend having your eyes examined by an eye doctor every 1-2 years from about the age of three, unless eye problems exist that warrant more frequent visits.
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WHERE IS JCPENNEY OPTICAL CENTER LOCATED?
JCPenney Optical Centers are in most larger JCPenney Department Stores, nationwide. To find the location nearest you, use our on-line locator or call 1-877-JCP-EYES. Our toll free service can also connect you right to one of our convenient locations. Call or visit today!
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WHAT DO THE TEST RESULTS MEAN?
Normal results mean that no problems were discovered, that your vision is 20/20 or can be corrected to 20/20 with glasses and/or contacts. You can see colors, and there is no evidence of glaucoma or cataracts. Abnormal results vary and can include the following:
Astigmatism: a defect which results in blurred vision
Blocked Tear Duct: blockage in the tube that carries tears away from the eye
Cataracts: clouding of the cystalline lens in the eye that can cause vision problems.
Color Blindness: the inability to see certain colors
Damage to the optic nerve, blood vessels, or fundus
Eye Trauma: injury to the eye
Glaucoma: a disease of the eye where increased pressure inside the eyeball causes damage to the Fovea Centralis, Retina and gradual loss of vision.
Hyperopia: or farsightedness, which is the ability to see far objects better than near objects
Lazy Eye: an eye movement disorder in which the eye drifts due to muscle weakness (also called strabismus).
Myopia: nearsightedness, which is the ability to see near objects better than far objects.
Presbyopia: an inability to focus on near objects that often occurs in middle-aged persons and requires the use of bifocals or reading glasses.
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RETURN POLICY
A valid Return Authorization Number(RA#) is required in order to process all returned lenses.
You can obtain your RA# by email.
Email us at: JCPenneyOptical.com to obtain your RA# and return instructions.
JCPenney Optical guarantees all of the lenses are of the highest quality, and manufacturer sealed. You will receive the exact lenses that your doctor would prescribe.
Our return policy is aimed to ensure your complete satisfaction.
Satisfaction Guarantee:
Money back on all lenses that are returned with in 30 days of invoice date in sealed vials or original, unopened contact lens boxes. All gas permeable, hard, and toric lenses are non-cancelable and non-refundable as they are custom made.
JCPenney Optical cannot be responsible for torn or abused lenses or changes in prescription.
Tint/Color: We are unable to accept return of open vials or packages due to dissatisfaction of color or tint. Since we are not the lens manufacturer, we cannot be held responsible for dye lots not matching.
Toric Contact Lenses - Each toric lens label shows the specs of the lens contained in the vial or package. JCPenney Optical fills prescriptions exactly or within these clinically acceptable tolerances: sphere and/or cylinder +/- .25 degrees, but never both in the same direction: axis +/- 5 degrees.
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